Dispatcher - Electrical/Generator/HVAC
Valentine Mechanical Services, LLC./Louisiana Generators is a family owned and operated Mechanical and Electrical Contractor who specializes in installation, service and maintenance of Generators and HVAC systems. We provide service to our customers, 24 hours a day/7days per week. We have been in business since 2003 and continue our growth year over year. Currently we are looking to add to our office team a highly professional and organized Dispatcher for our fast-paced business. The primary function of the dispatcher is to organize, prioritize and equally divide the incoming customer jobs to available Field Technicians. Will handle service calls from customers. Utilizes customer service training to educate and assist customers in choosing service and products. Follows company training to ensure prompt and accurate dispatch of incoming jobs. This position is aware of the importance of Field Technician incentive programs and ensures fair and equitable distribution as well as proper documentation of work. This position is aware of how warranties work and has the ability to process the paperwork needed to ensure payment from customers as well as vendors. Works closely with Accounting Department to ensure accurate invoicing and billing.
Duties and Responsibilities
Requirements and Qualifications